CLIENT RELATIONS
LearnLing works with people in client facing and stakeholder facing roles who need to communicate clearly, build trust and maintain strong working relationships with customers, clients or external partners.
COMMON CHALLENGES:
Communicating with clients who have different expectations, priorities or communication styles
Finding it difficult to handle challenging or uncomfortable client conversations
Balancing professionalism with building rapport and maintaining relationships
Managing pressure, complaints or difficult interactions without escalation
WE SUPPORT YOU TO
Communicate clearly and appropriately with clients and stakeholders
Adapt your communication style to different people and situations
Handle challenging conversations with confidence and professionalism
Build trust and rapport while maintaining clear professional boundaries
LearnLing delivers client relation workshops focused on practical communication and behaviour in real client facing situations. Sessions are designed around the types of conversations people regularly have with clients, customers or external stakeholders.
Workshops can complement existing client management, customer service or stakeholder engagement approaches, supporting people to handle difficult conversations with confidence and professionalism.
If you’re looking to strengthen how people represent your organisation in client facing roles and would like to explore what support could look like, we’re always happy to have a chat.
“I’m incredibly passionate about helping our team grow, not just in skills and performance, but in self-awareness, empathy, and emotional intelligence. These are the foundations that strengthen our culture and allow us to communicate openly, work better together, and build stronger connections with our customers.”